Welcome to Thrivent Bank
We are excited for the future of Thrivent Bank—the next chapter in our journey to serve you. The transition from Thrivent Credit Union to Thrivent Bank on June 1 allows us to keep the heart of our mission intact.
Same values. Same service you trust.
While our name and charter are changing, who we are at our core remains the same. The people you know, the values you’ve come to trust, and the exceptional service you’ve come to expect will continue—just as they always have.
We may have a new name, but the important things stay the same:
- Account numbers and routing number.
- Account features.
- Rates and terms for loans.
- Deposit fees and FDIC insurance.
- Our Online Banking platform.
- Online Banking & Mobile App login credentials.
- The team that serves you.
Key dates to keep in mind
Here are some milestones as we transition to Thrivent Bank:
We'll help ensure a smooth transition
When Thrivent Bank launches on June 1, 2025, all Thrivent Credit Union accounts and loans will become Thrivent Bank accounts and loans. Rest assured, our routing number, your account numbers and your account features will stay the same.
General
When will TCU become Thrivent Bank?
Thrivent Credit Union will officially become Thrivent Bank on June 1, 2025.
Will customer service phone numbers change?
No, you can continue reaching us at 866-226-5225.
Will the routing number change?
No, our routing number will remain the same. Direct deposits and automatic payments will continue without interruption.
Will my account number(s) change?
No, your account number(s) will stay the same.
Will there be any changes to account features?
No, account features will not change.
Deposit Accounts
Will my account number(s) change?
No, your account number(s) will stay the same.
Will my rates change?
No, your rates will remain the same.
Will there be any changes to account features?
Features for most account types are not changing.
Note: A letter was sent on 4/15 to members with trust-owned accounts that will have a change in account feature(s).
Note: A letter was sent on 4/15 to members with trust-owned accounts that will have a change in account feature(s).
Will I be able to use my Thrivent Credit Union checks after the merger is complete?
Yes, you may continue using existing TCU checks. You’ll be able to order new bank checks the next time you order.
Will my existing accounts continue to be insured?
Yes, your accounts will be insured by the Federal Deposit Insurance Corporation (FDIC) instead of the National Credit Union Association (NCUA). Your deposits are federally insured to at least $250,000 per depositor and backed by the full faith of the United States government.
Will my POA and POD designations stay on the account?
Yes, all current Power of Attorney (POA) and Payable on Death (POD) designations will remain intact.
Loans
Will my loan number change?
No, your loan number will remain the same.
Will the rate on my loan change?
Loans with a fixed or adjustable rate will retain their contracted rate, term and payment schedule. It will become a loan with Thrivent Bank and serviced as it is today.
Do the terms and conditions of my loan change at all?
No, the terms and conditions will remain as outlined in your original loan agreement. It will become a loan with Thrivent Bank and serviced as it is today.
Will my loan payment due date change?
No, your payment due date will not change.
Is there a new mailing address for payments?
No, please continue sending payments to the same address listed on your loan statement.
Debit Cards
Will I receive a new debit card?
Continue to use your existing debit card. A Thrivent Bank debit card will be sent to you before your card expires.
Will my card still be a MasterCard?
Yes, your debit card will continue to be a MasterCard.
Will my debit card number change if I receive a new Thrivent Bank debit card?
If your card is reissued due to expiration, your number will stay the same. A new number is only issued if the card is lost, stolen, or compromised.
Will my debit card limits still stay the same?
Yes, current card limits will remain in place.
What happens to my debit card management in CardValet?
You can continue to manage your debit card in the CardValet app the same way you do today.
Online & Mobile Banking
Will I need to re-enroll in Online Banking?
No. Your username and password will stay the same.
Will the ThriventCU mobile app be changing?
The app name will change to ThriventCU Legacy. After the merger, you may need to log in again and re-enable biometrics like Face ID or fingerprint recognition.
Will I need to set up Bill Pay again?
No, your existing bill payments will continue as scheduled, including during conversion weekend.
Will the external transfers I set up in Online Banking carry over?
Yes, all previously set up external transfers will continue without disruption.
I use Money Management; will anything happen to my data and information?
All your Money Management data will remain intact and accessible after the transition.
Will I still be able to view transaction history in Online Banking?
Yes, historical and current transaction details will continue to be available in Online Banking.
Will I have access to my Thrivent Credit Union eStatements?
Yes, your previous TCU eStatements can be retrieved within Online Banking.
Business Accounts & Services
Can I still use my TCU business deposit stamp?
Endorsements using “Thrivent Credit Union” will be accepted for a limited time. We recommend ordering a new endorsement stamp with “Thrivent Bank” for continued use.
Will there be any impact to my Remote Deposit Capture?
Yes. Starting June 1, 2025, checks should be endorsed “For mobile deposit at Thrivent Bank only”. Checks payable to Thrivent Credit Union will be accepted for a limited time.
Will my Positive Pay transfer to Thrivent Bank?
All Positive Pay services will remain unchanged.
Will I need to set up templates for business wire transfers and/or ACH transactions?
No, all existing templates for business wire transfers and ACH transactions will carry over.
Direct Deposit, Automatic Payments & Transfers
Will my direct deposits and/or Social Security payments continue to work?
Yes, these will continue without interruption since our routing number will remain the same. We recommend notifying your deposit sources about the name change to Thrivent Bank.
My loan payment is automatically paid from my deposit account, will that continue?
Yes, automatic payments will continue as scheduled.
Conversion Weekend
(5/30 – 6/1)
Will I be able to access my accounts during the conversion weekend?
Online and mobile banking will be unavailable beginning the evening of Friday, May 30, 2025. Access will be restored throughout the day on Sunday, June 1.
Will the free ATM network be available during conversion weekend?
Yes, the surcharge-free MoneyPass ATM network will be available throughout the conversion weekend.
Will the automated teller be available conversion weekend?
The automated teller will be temporarily unavailable during conversion weekend.
Will there be any interruptions to debit card transactions during conversion weekend?
Debit card and credit card transactions will process without interruption during conversion weekend.
Merger Distribution Payments
When will I receive my merger distribution payment?
Eligible members should receive their merger distribution payments after the merger is complete, by June 30, 2025. Thrivent Bank will notify you once all payments have been completed.
Eligible members are those in good standing as of June 28, 2024, who maintain their membership through May 31, 2025.
Eligible members are those in good standing as of June 28, 2024, who maintain their membership through May 31, 2025.
Do I need to keep my account balances the same in order to receive the merger distribution payment?
You can continue to use your accounts as you normally would. The merger distribution payment is based on the deposit balance in your account(s) on June 28, 2024.
Do I need to keep my membership with the credit union to receive the merger distribution payment?
Yes, only eligible members in good standing who maintain their TFCU Membership account through May 31, 2025, will receive a merger distribution payment based on share account balance(s) as of June 28, 2024.
What are the tax implications of the merger distribution payment?
The merger distribution payment will be deposited as a dividend received, and we cannot withhold taxes. The dividend will be included in the 1099-INT for tax year 2025. Please note that a 1099-INT is only produced when dividends for the year total $10 or more.
You will want to speak with a tax professional to discuss potential tax implications. Thrivent Credit Union and Thrivent Bank employees cannot provide tax advice.
You will want to speak with a tax professional to discuss potential tax implications. Thrivent Credit Union and Thrivent Bank employees cannot provide tax advice.